This guide explains how Quotec manages refunds and credits (Promotions), and what you need to do if you believe you are eligible.
When Can I Get a Credit (Promotion)?
Credits (Promotions) may be issued if:
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You made an accidental payment
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You made a duplicate payment
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You entered an incorrect address on a job (special conditions apply)
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Another case approved by Quotec Management
Refunds are not available if:
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Engineering services have already been completed
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Supplier Purchase Orders have already been processed
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The request falls outside Quotec’s policy
What To Do
1. Accidental or Duplicate Payment
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Contact Quotec Support immediately
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Provide your job number and payment details
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Quotec Management will review your request
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If approved, a credit (Promotion) will be applied to your account
2. Incorrect Address Details (Special Case)
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Check all job details carefully before payment – refunds are not available once engineering certificates are generated
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If you paid with the wrong address:
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Notify Quotec Support
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Redesign the exact same job with the correct address (no change to windspeed or other specifications)
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Purchase the new job and send the job number to Quotec Support
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Quotec will review:
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New job matches the original (only address changed)
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No purchase orders processed on the original job
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If eligible, Quotec will issue a credit (Promotion) for the original job minus the engineering certificate fee ($181.50 as at Aug 2025)
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3. Other Cases
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Support will review your request
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Quotec Management makes the final decision
How Will I Know the Outcome?
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If approved, you will receive confirmation from Support and the credit (Promotion) will appear in your account
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If declined, you will receive a written explanation
How To Use Credits (Promotions)
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Credits (Promotions) can be applied automatically to future jobs
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The balance will appear in your account during checkout
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You can apply it when paying for a new job